Privacy Policy

Last updated: July 9, 2026

Klave is an IPTV player for iPhone, iPad, Mac, and Apple TV. It is built to be privacy-first: your provider credentials and your library live on your device and in your own private iCloud. We run no advertising and no tracking, and our servers never see who you are or what you watch.

The short version

• We do not create accounts, track you, run ads, or use third-party analytics or tracking SDKs.
• Your IPTV credentials are stored in the device Keychain and are never sent to Klave.
• Your favorites, ordering, watch history, and settings sync through your own private iCloud — we can't see them.
• Our metadata service only ever receives cleaned movie/show titles to look up artwork — never your identity or credentials.
• If Klave crashes, it offers to send us the crash report — only if you tap "Send Report".
• You can optionally link a Trakt account; if you do, your watch activity goes to Trakt.

1. Who we are

Klave ("Klave", "we", "us") is the developer of Klave: IPTV Player, distributed on the Apple App Store. This policy explains what data the app handles and how. It applies to the Klave apps and the Klave metadata service described below.

2. Information we do not collect

Klave has no Klave account and no sign-up. We do not collect your name, phone number, contacts, location, or device identifiers for advertising. The app contains no advertising SDKs, no third-party trackers, and no analytics SDKs. We do not sell or share personal data.

There are exactly three cases where information leaves your device and reaches us, each of which you trigger yourself: a crash report you choose to send (section 6), a support message you choose to write (section 7), and the title lookups our metadata service performs (section 5). Nothing in any of them identifies you.

3. Your IPTV provider credentials

To watch your streams, Klave needs the connection details for the IPTV service you already subscribe to (for example a provider URL, username, and password, or an M3U playlist URL). These are your credentials for a third-party service.

• Credentials are stored locally in the iOS/macOS/tvOS Keychain, never in plain text.
• With iCloud Keychain enabled, they may sync across your own Apple devices, encrypted by Apple.
• Credentials are never transmitted to Klave's servers. They are used only by the app on your device to connect directly to your IPTV provider.

4. Your library and preferences (iCloud sync)

Klave keeps your library on your device and syncs a small overlay of your choices across your devices using your private iCloud database (CloudKit). This is tied to your Apple Account, not to any Klave account.

• What syncs: a reference to your playlist/source, category and channel ordering, hidden items, favorites, theme and preferences, and watch history.
• What stays on device: the full parsed channel catalog and the artwork cache, which are regenerated from your source as needed.
• Because this lives in your private iCloud database, neither Apple nor Klave can see its contents, and we operate no servers that store it.

5. The Klave metadata service

To show posters, descriptions, ratings, accurate titles, and sports schedules, the app queries a Klave-run metadata service. That service calls The Movie Database (TMDB) for artwork and details, OMDb for IMDb and Rotten Tomatoes scores, and a number of public sports data feeds. Your device talks only to the Klave service; the Klave service talks to those providers on your behalf, without passing along anything about you.

• What is sent: a cleaned title and year (e.g. "Dune 2021") so the service can resolve it to a canonical movie/show and return artwork and details.
• What is not sent: your identity, your IP-derived profile, your credentials, your playlist, or which specific streams you watch.
• Results are cached on the service so that titles already resolved by anyone come back instantly. The cache holds public catalog metadata, not personal data.
• Standard, short-lived web server logs (such as request timestamps) may be processed to operate and protect the service; they are not used to profile or identify you.

This product uses the TMDB API but is not endorsed or certified by TMDB. Movie and TV metadata and images are provided by TMDB and remain subject to TMDB's terms. Ratings data is provided by OMDb and remains subject to OMDb's terms.

6. Crash reports

If Klave crashes, it captures a diagnostic report on your device. The next time you open the app it tells you what happened and offers to send it. Nothing is uploaded unless you tap "Send Report", or send a report yourself from Settings → Crash logs. Reports are never sent silently or automatically.

• What a report contains: the crash type and reason, the call stack, the Klave version and build, the platform, the OS version, and — only if you type one — a note you write yourself.
• What it does not contain: your identity, your credentials, your playlist, your library, or what you were watching.
• Reports go to Klave's own server. They are not shared with any third-party crash-analytics provider, because we don't use one.
• They are retained only as long as needed to diagnose and fix the bug.

7. Support messages

Settings → Contact Us, and the form on our support page, send your message — plus an email address if you choose to give one, so we can reply — to Klave. The message is delivered to our private team chat (a Discord webhook) so it reaches a person. It is used only to answer you, never to market to you, and never added to any mailing list.

8. Optional connected services (Trakt)

Klave can optionally connect to Trakt, a third-party watch-tracking service, from Settings → Connected Services. This is entirely opt-in and off by default; Klave works fully without it.

• You sign in with Trakt's own device-code flow. Klave never sees your Trakt password. The resulting access token is stored in your device Keychain.
• If you connect it, Klave sends your watch history, playback progress ("scrobbles"), and watchlist to Trakt, and reads the same back. This is the entire point of the integration.
• That data is handled by Trakt under Trakt's privacy policy, not ours. Klave's servers do not store it.
• Disconnect at any time from Settings; Klave discards the token and stops sending anything.

9. Sharing a list with other people

If you choose to share a curated list, Klave uses Apple's CloudKit Sharing (CKShare). The share travels through iCloud as an encrypted record. The underlying source credential is carried inside that encrypted record so the recipient can play the streams, but it is never shown to or editable by the recipient. Sharing only happens when you explicitly initiate it, and you can stop sharing at any time.

10. Third-party services

• Your IPTV provider: when you play a stream, your device connects directly to your provider. Their handling of your data is governed by their own policy, not ours.
• Apple iCloud: sync and sharing rely on Apple's iCloud/CloudKit, governed by Apple's privacy policy.
• TMDB: metadata and images originate from TMDB, governed by TMDB's terms and privacy policy. Klave's service calls TMDB; your device does not.
• OMDb: IMDb and Rotten Tomatoes scores originate from OMDb. Klave's service calls OMDb; your device does not.
• Trakt: only if you opt in (section 8). Your watch activity is then handled under Trakt's privacy policy.
• Discord: support messages you send are delivered to our private team channel via a Discord webhook (section 7).
• YouTube: recap, review, and trailer rails link out to YouTube. Following a link hands you to YouTube, governed by Google's privacy policy. Klave embeds no YouTube tracking.

11. Children's privacy

Klave is not directed at children and does not knowingly collect personal information from children. The app plays content from sources you configure; that content is outside our control.

12. Data retention and deletion

Because your data lives on your device and in your private iCloud, you are in control of it:

• Use the in-app "clear cache" control to remove the local catalog and artwork cache.
• Remove your stored credentials from within the app, or delete the app to remove its on-device data and Keychain items.
• Manage or delete your synced data through your Apple device's iCloud settings.
• The metadata service stores only public catalog data and no personal profiles, so there is no personal account to delete there.
• Crash reports and support messages are not tied to an account. To have one removed, email us with enough detail to find it.
• Disconnecting Trakt in Settings stops all further sync; deleting the data already held by Trakt is done through your Trakt account.

13. Changes to this policy

We may update this policy as the app evolves. If we ever add analytics, advertising, or any automatic (non-opt-in) collection, we will disclose it here and in the App Store privacy label before it ships. Material changes will be reflected by the "Last updated" date above.

14. Contact